What Makes a Good Car Servicing Centre?

inding a good car servicing centre in Singapore can be quite challenging, but it can also be easy and simple if you just know what to look for. There are some tried-and-tested ways on how you could locate a good car repair shop, such as asking people you know and trust as to who they usually go to when they are in need of car repairs. But even with that, you should still carefully evaluate the repair shop to ensure that the recommendation you got is worth spending on. For that reason, we listed down some of the few things that you should look for in a good car repair shop.

1. Certification
When searching for a car servicing centre, make sure to always look for signs that the repair shop is certified by a third-party organization who aims to maintain the high level of standards within the automotive repair industry. This certification proves that the repair shop met the minimum standards that signify a certain level of trustworthiness and expertise. Typically, automotive shops that are certified would proudly display their certification information on their website and their marketing materials for easy visibility.

2. Qualified and Well-Trained Technicians
Quality workmanship is another important thing to look out for when choosing a car servicing centre. Are the mechanics who will work on your car qualified and well-trained? Or did they just perform their first ever oil change this morning? Some car manufacturers in Singapore provide in-house training programs for their technicians. These individuals are required to pass both the written and hands-on exams.
Apart from passing these tests, mechanics are also required to have a two-year hands-on work experience before they start working on their chosen car workshop. Although these certifications are an important consideration when looking for the right auto repair shop, it still won’t guarantee a person’s competence or honesty at work – but it’s definitely better than paying for the services of an uncertified mechanic.

3. Excellent Customer Service
Every Singapore car servicing car maintenance centre offers some type of customer care, but only the best auto repair shops in Singapore will emphasize this as their business’ number one policy. Successful repair shops know that satisfied customers are the key to their business growth, lead generation and excellent referral base. These shops are also aware that the competence of their customer service can make or break their business. Excellent customer service involves listening to customers and satisfying their needs in an efficient manner.

4. Upfront Price Estimate
Reliable auto repair shops are more than willing to provide you with a comprehensive cost estimate prior to completing your car repair job. To avoid any possibilities of hidden fees or inflated prices after the repair, ensure that the provided written estimate itemized every cost that goes into the total repair fee. This includes both the labour fee and the cost of parts that were used. If an auto repair shop is hesitant to quote you a price in writing, then it’s a sign that the car workshop is hiding something from you.

5. Service Guarantee
Aside from providing an upfront price estimate, a reputable auto repair shop also ensures that their work is guaranteed. A common practise among reliable repair centres is to provide a guarantee for their work for 90 days. However, avoid getting the “property line guarantee” from your car servicing centre. This guarantees that once the repairs are done, you get to the end of their property line and they will no longer provide any services for you after that. On other hand, an authentic guarantee assures that if the repair job wasn’t done right the first time, they will do their best to correct it as soon as you bring your car back to their place again.

6. Client Complaints
Unreliable car servicing in Singapore are now easier to spot thanks to the list of previous client complaints filed with the Consumers Association Singapore. (CASE). CASE reports customer complaints for certain businesses in Singapore, including car repair shops. Simply doing a quick check on the site will already inform you about the issues that the previous customers encountered with a particular establishment. If the past complaints about your prospective car servicing centre bother you, then it might be best to find another repair shop to perform your car maintenance and repair.

7. Cleanliness of Shop
You can’t expect a car servicing centre to be squeaky clean all the time due to the oil and other messy substances that mechanics work with – still, the place shouldn’t also be a complete mess. If you walk into a car shop that is cluttered and has dirt and oil all over the place, or a waiting area that looks like it hasn’t been cleaned for weeks, it could be a warning sign. Perhaps the person who owns that shop doesn’t care that much about the reputation of their service centre.

8. Affiliated With a Recognized Association
Whether you’re just going for a brake service or an engine overhaul, you can expect to receive a superior service from an affiliated car servicing shop. These associations implement stringent rules, as well as codes of conduct to which its members are bound to follow. The services offered by affiliated repair shops are more professional compared to what you would find and receive from an unaffiliated auto repair shop.
Choosing the right car maintenance centre will definitely save you a lot of time and money, especially if the repairs and services are done right the first time around. So take time to weigh all your options and use the aforementioned criteria to see whether or not you are hiring the right repair shop for your automotive needs.