Given VoIP’s popularity because of its ease of use, many organizations are have decided to upgrade their communication systems. As telephony technology keeps getting better and more compatible with more different kinds of software, especially cloud services, considering the switch should definitely be on your to-do list, if you haven’t done that already.
When coupled with a hosted PBX service, cloud VoIP gives you more flexibility because you can take and manage calls from any device, be it the phone from your desk or your laptop. All of the features of the office system are accessible wherever you are.
But are the benefits of cloud VoIP worth the hassle? The answer is definitely yes. Here are a few reasons why:
VoIP Makes Your Calls Cheaper
Since VoIP routes phone calls over the Internet and your existing data network, local calls between employees are completely free of charge.
International calls to other countries cost much less than those charged by phone operators. This is good news for your monthly bill, especially given that costs in Singapore are really high.
To estimate how many incoming and outgoing calls you will need to pay for, spend a sample month for noting down the calls you made and received along with their durations, and then place these calls into different categories. One category is for calls that need to go through GSM such as international calls. Another is for calls that are free of charge in your local area via a different service. Contacts that are using the same VoIP service as you are free of charge, though, so you don’t need to worry about those.
You should keep in mind that there are many Singapore voip parameters that affect these costs, including but not limited to voice packet size and frequency (i.e. the number of voice packets that are sent and received per second).
Because in-network calls exclusively transfer over specific data networks and don’t need to travel through public phone lines, several VoIP providers allow you to make calls among your colleagues for free.
Ditch the PBX system
With POTS (Plain Old Telephone Service), you have to purchase and maintain the old PBX phone system yourself. That means purchasing and maintaining equipment, with constant upgrades burning a hole in your budget.
Hosted PBX takes care of all those extensive cable ducts and thousands of feet of copper wire. All PBX phone system features are sent online and can be customized through a dashboard. You don’t even really need to buy any new hardware except for phone adapters.
It’s a Much-Needed Upgrade to Your Office Hardware
For hosted VoIP services, IP phones are pretty much all you need. Most phones come with features that you can upgrade later when you need to.
Through VoIP, voicemails can be transcribed and sent to your email inbox automatically. You are enabled to handle them like you would manage in- all your other emails.
Because most people use multiple devices throughout the day, users can set up rules to make sure that phone calls always reach them. Special features like group voicemail and automatic call forwarding and routing can improve output for employees.
On top of that, VoIP integrates easily with other sales apps. Sales agents can quickly call customers from within their app.
Save Time – For Yourself and Your Customers
Interactive Voice Response (IVR) does away with waiting for your call to be transferred. VoIP also makes call re-routing affordable. Customers can choose who to contact or even dial the person directly if they know the particular extension number.
IP-PBX telephone system servers can handle remote employees as well, whether in Singapore or the United States or anywhere else in the world.
Hardware maintenance can also be a pain because it often disrupts workflow. Hosted PBX, which is PBX that is hosted by a third-party cloud VoIP, can be deployed immediately in a day at most. No need to wait for network technicians to install the phones – when it comes to hardware, automatic provisioning makes it so that all you need to do is plug them in to use.
Pay Only What You Use
Traditional phone systems meant that you had to be specific about the number of lines or numbers you would need in advance. Businesses overestimate their needs and end up paying for resources they don’t use.
Hosted VoIP systems have lines and numbers that can be accessed immediately – you don’t need to be locked within long-term exclusive contracts or expensive hardware upgrades. You can even sign up monthly to manage your cost structure efficiently. Extra resources can also be disconnected, which means that you only need pay for services that you actually use.
These are many other reasons to make the switch to VoIP. Vendors are introducing new services and features at breakneck speed, and these services and features, be it better IP-PBX telephone systems, IP phones, or even lower rates. And because this is Singapore, the list of features goes on as technological upgrades in terms of both hardware and software get better and more efficient. The sooner you make the switch to VoIP, the faster you can stay on top of the latest in telecommunications.
Perhaps the best reason to transfer is its ease of use – all you need is a stable internet connection. Sign up for a service provider, choose the kind of service that you need, and then plug your hardware in. It’s that easy.
VoIP is the future. Don’t get left out – switch now!